What to know before you Book

Our Booking Terms

By making a booking with us relating to any of our services can be in writing, telephone or in person you agree to these booking conditions. We also reserve the right to change these terms, conditions, policies and rules without prior notice. You will also provide full, complete and accurate information to us.

Please read these terms and conditions carefully as it sets out the terms of a legally binding agreement between you (the reader) and Pride Nature Safaris. This following sets out the terms and conditions on which you may use the services of Pride Nature Safaris.

Pricing and Payments

Pricing is subject to change due to factors beyond our control like fluctuation in foreign currency exchange rates. Pride Nature Safaris requires a 40% initial deposit of the total cost of the booking is required unless you choose to pay for your holiday in full at the time of booking and refundable within 20days upon written request. After that the initial deposit is non-refundable.

The 60% must be paid at least (30 days) one month before departure date and if you fail to pay the balance of the tour price at least 30 days before departure as a company we will treat the booking as cancelled and levy the cancellation charges set out below. And the bookings made within (15 days) before arrival, payment must be made in full at the time of confirmation.

Mode of Payment

Wire Transfer to our Bank Account, please add your local bank transfer fee. This may take 2-5 working days and you will provide us with the bank confirmation

Gorillas and Chimpanzee permits 100% payment is required to secure and guarantee reservation at the time of booking since they are secured directly from Uganda Wildlife Authority. Pride Nature Safaris reserves the right to notify you of any increase in price before accepting your booking.

Cancellations to apply

Gorilla, Chimpanzee, and domestic flights are 100% non-refundable and do not form part of the normal cancellation policy. All cancellations must be made in writing to Pride Nature Safaris, and the following charges will apply on any cancellation

  • 40 - 30 days before departure 30% will be charged
  • 30 - 20 days before departure 50% will be charged
  • 20 – 0 days before departure 100% will be charged

Please Note:

  • Pride Nature Safaris does not own or manage accommodation. Aircrafts and other facilities used in conjunction with the tours prepared.
  • We are not responsible if you or any participant suffers illness, injury or death as a result of any failure, the company will only offer general assistance where applicable.
  • The client/traveler is responsible for arranging their own travel insurance ensuring your insurance cover applies to the specific activities you are booking and which are confirmed on the program.
  • We will not accept responsibility for clients/traveler missing flights as a result of late check-ins and no credit or refunds will be given for lost or destroyed travel documents.
  • Client/traveler should disclose any pre-existing medical conditions that they may have.
  • Smoking is not allowed in any vehicle operated by the company however frequent stops can be arranged for those who desire to smoke.